Anonymize before posting.ĭIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports ☞ Some private information, such as your name, may appear in the log. Please don't post screenshots of log messages-post the text. Please don't indiscriminately dump thousands of lines from the log into this discussion. A few dozen lines are almost always more than enough. When posting a log extract, be selective. ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. Paste into a reply to this message by pressing command-V. Copy them to the Clipboard by pressing the key combination command-C. Select the messages from the time of the last crash, if any. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)Įach message in the log begins with the date and time when it was entered. Enter the name of the crashed application or process. Initially the words "String Matching" are shown in that box. In the top right corner of the Console window, there's a search box labeled Filter. If you don't see that list, selectįrom the menu bar at the top of the screen. If it isn't, selectįrom the log list on the left. Click Utilities, then Console in the icon grid.įor this step, the title of the Console window should be All Messages. The application is in the folder that opens. ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. Select it in the results (it should be at the top.) ☞ Enter the first few letters of its name into a Spotlight search. Launch the Console application in any of the following ways: If possible because it is three times faster than wireless. Note : You will need an active Internet connection. Reinstall Lion, Mountain Lion, or Mavericks When the process is completed, then quit DU and return to the main menu. If no errors are reported then click on the Repair Permissions button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If it does not say "Verified" then the hard drive is failing or failed. In the DU status area you will see an entry for the S.M.A.R.T. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. When the recovery menu appears select Disk Utility. Select the Recovery HD and click on the downward pointing arrow button. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Reinstall Lion, Mountain Lion, or Mavericks without erasing drive If not, then continue to reinstalling OS X. Repair the hard drive and permissions first.
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